Return And Exchanges
Home Décor items are not eligible for Return and Exchange.
Vidyotma strives to provide you the best designs, styles and quality products. We adhere to highest quality
standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note
below the exchange policy.
Since we make everything to order, we adhere to the sizes that we receive in the order by the customer. As
such we request you to please check the size before placing the order or contact us if you would like to get
some assistance. If there is scope for any alteration to the size, we would be happy to help you. If a size has
been wrongly ordered, we would arrange for a pickup and delivery paid for by the customer. Returns of orders
for sizes XXL and above will not be accepted. We would be happy to help you with alterations if possible
(please note, alterations of sizes may not always be possible. Our design team can help you with the alteration
procedure as and when required). If we, for some unforeseen reasons, send a wrong product or size, we would
take full responsibility and arrange for a pickup and delivery. Currently, we do not give any cash refunds. Any
returns will result in store credit of the total amount paid by the customer. This store credit can be used at any
time.
- Vidyotma Apparel is eligible for exchange for size related issues, within 7 days of delivery
- Kindly ensure the products are not used or washed.
- The products should come with the price tags, brand tags and all the packaging material intact.
- We will not accept any items that are damaged by the customers themselves.
- We provide free pickup of an item that has quality issues. Item will be arranged for reverse pickup.
- Item that has been wrongly ordered i.e. incorrect size, undesired style etc. requiring a reverse pickup,
- will be paid for the customer.
- If the location pin code is not within our reach, then the customer may self ship.
Our Address:
Vidyotma
G-26, Ground Floor, Next Door Mall,
BPTP, Sectoer-76, Faridabad
Pin-121004, Haryana
- In cases of self shipment, we provide you a maximum of Rs.100 refund in terms of a voucher/coupon that can be used on your next purchase.
- The coupon against self shipment will be provided in 3-6 business days.
- Once we receive the product, a quality check will be conducted.
- Post the check, we will process your exchange in 7 business days.
- Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
Exchange can be made for select products only. Please contact us to know more:
- A voucher will be generated in 7 business days post the receipt of the product.
- A voucher is only provided against a return of non – discounted product.
- A voucher is valid for one month only.
- It can only be used by the original buyer. It is non transferable.
EXCHANGE PROCESS
If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery
via Email at Customercare@vidyotma.com
- For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
- In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement
REFUND POLICY
- If your purchase meets the eligibility criteria stated above and in Cancellation Policy, we will happily exchange and offer a fresh piece.
- In the rare instance we are unable to do so, we issue and email a special voucher to the registered email address or the e-mail address used while making the purchase.
- The voucher will be valid for One month from the date of issue and can be redeemed both online and at our store.